Privacy Policy

1. Introduction

SolarOrchardWay ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy outlines our procedures in managing your personal data when you visit our website solarorchardway.sbs or utilize our yacht charter offerings.

By accessing our services, you are giving consent to the data handling practices stipulated in this document. This policy conforms to prevailing privacy legislations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

Personal details that you willingly give us include:

• Securing a yacht charter service
• Reaching out to us via our website or telephone
• Signing up for our newsletter distribution
• Completing forms on our website
• Engaging in our surveys or marketing initiatives

We may acquire the following information:

• Your name as well as contact details such as email, phone number, and address
• Financial details for transactions (ensured security through external service providers)
• Preferences and specifications for your charter
• Contact details in case of an emergency
• Information on any dietary limitations or health-related details, if you choose to provide them

2.2 Automatically Collected Information

Automatically gathered details when you use our site include:

• IP address and data regarding geographic location
• The variety and model of your web browser
• Pages you have interacted with and time spent on our website
• Websites that directed you to us
• Your device’s specifics such as type and screen dimensions

2.3 Cookies and Tracking Technologies

Our website deploys cookies and similar tracking mechanisms to elevate your browsing experience. They serve the purpose of:

• Memorizing your preferences
• Examining the site usage and its performance
• Delivering tailored content to you
• Enhancing the services we offer

Your cookie preferences can be managed via your web browser settings or our cookie consent feature.

3. How We Use Your Information

The gathered data is employed for several purposes such as:

• Service Provision: To supply yacht charter services, finalize your bookings, and communicate about your reservations
• Customer Support: To address your questions and offer aid when needed
• Payment Operations: To execute transactions and regulate billing
• Safety and Protection: To guarantee operational security and thwart fraudulent activities
• Promotion: To distribute promotional content and news (given that we have your consent)
• Website Enrichment: To derive insights from usage patterns for website optimization
• Adherence to Laws: To fulfill legal and regulatory obligations

4. Information Sharing and Disclosure

Your personal details are not sold, bartered, or rented to unrelated third parties. However, we might divulge your information in these scenarios:

4.1 Service Partners

We may divulge information to reputable service vendors that assist us with a variety of tasks, including but not limited to payment processing, web maintenance, email marketing, performance tracking, and customer service endeavors.

4.2 Legal Necessities

Your details might be revealed if mandated by law or due to legal proceedings, court directives, urgent situations, or probes into suspected illicit activities or fraud.

4.3 Corporate Transactions

Should there be a merger, acquisition, or sale of company assets, your personal data might be transferred as an aspect of the transaction.

5. Data Security

We have adopted suitable measures that include technical and organizational protocols to secure your personal data from unsanctioned access, changes, disclosure, or destruction. Such precautions consist of encryption methodologies, protected servers, access regulations, periodic assessments, and training for our employees.

However, it is important to note that no mode of data transmission or electronic storage is infallible. We are unable to promise the absolute security of your personal details.

6. Data Retention

Your personal data is kept only as required for the intended purposes or as dictated by law. Typical retention periods include:

• Charter bookings: 5 years (for tax and legal reasons)
• Marketing engagements: Up to the point of unsubscribing or deleting your information
• Web analytics data: 24 months
• Customer interaction records: 2 years since the last communication

7. Your Rights and Choices

You possess rights to access, rectify, erase (as per the law), transfer, object to marketing communications, and manage cookies. To execute these rights, please get in touch using the information provided below.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is utilized to scrutinize our website traffic. Opting out is possible through the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Our website might feature links to social media which operate under their individual privacy guidelines.

8.3 Payment Processing Entities

Transaction processes are conducted by external entities in compliance with PCI DSS.

9. International Data Transfers

Your data could be transferred to and dealt with in countries other than Germany. We ensure that we adhere to the safeguards that are in line with the relevant privacy legislations.

10. Children’s Privacy

We do not aim our services at children below the age of 13, nor do we intentionally collect their data. If it has come to your knowledge that a child has provided us with their details, we urge you to inform us promptly.

11. Changes to This Privacy Policy

Modifications to this Privacy Policy may happen in order to mirror adjustments in our practices or legal mandates. Any such changes will be made known through an updated policy post on our website, electronic communication to our users, or through a notification on our webpage. Continued service use post the effective date implies your acceptance of the changes.

12. Contact Information

For inquiries related to this Privacy Policy or our data handling methods, please reach us at:

13. Adherence to Google Ads User Consent Policy

We follow the Google Ads user consent regulations. Adjustments to cookie/tracking preferences can be made any time through our cookie settings platform.